Terms of Use

This website (by-jelly.com) is operated by byJELLY Wellness, a SSM-registered business in Malaysia, for Jelly Khoo, a Registered TCM Practitioner (T&CM Reg. No. TR0346314-P) under Malaysia's Traditional and Complementary Medicine Act 2016.

Not medical advice

Content on this website describes what traditional Chinese medicine treatments are traditionally used for, in traditional terms. It is provided for general information only, is not medical advice, and is not a promise or guarantee of any particular outcome. It does not replace an assessment by a registered medical doctor, and Jelly will refer you to one when that is the appropriate next step.

This site is not a booking system

This website does not process bookings, payments or medical records directly. Enquiries are made via WhatsApp, and bookings are made through Jelly's existing online booking system at tcm.spectramsia.com, which has its own terms.

Deposits and cancellations

A RM20 deposit is taken to hold a booked time slot. Jelly is a single practitioner with a limited number of home visits each week, and the deposit confirms that a slot is reserved for you rather than offered to someone else.

• The RM20 is deducted from the price of your session. It is not an additional charge.
• If you move your appointment more than 24 hours before it is due to start, the deposit moves with you to the new appointment.
• If you cancel less than 24 hours before your appointment, or you are not there when Jelly arrives, the deposit is not returned. It is not held as credit and cannot be applied to a later booking — rescheduling is only available before the 24-hour window closes.
• The deposit can be paid by QR or bank transfer. Payment is made directly to Jelly — this website does not process or receive payments, and displaying a payment code does not make it a payment service.

The price of the session itself is confirmed with you before you book, so the balance owed on the day is known in advance.

If Jelly needs to cancel or reschedule an appointment — through illness, an emergency, or any other reason on her side — your deposit is refunded in full.

Accuracy

While we try to keep information on this site current, treatment availability, coverage areas and pricing are confirmed directly with Jelly before any booking is made.

Governing law

These terms are governed by the laws of Malaysia.

Contact

Questions about these terms can be sent to Jelly Khoo via WhatsApp.