Questions people ask before booking

Traditional Chinese Medicine is a system of care developed over centuries in China. A practitioner looks at your symptoms, tongue and pulse, then uses methods such as acupuncture, cupping, gua sha, moxibustion and herbal formulas. Research supports some uses more than others, and we'll tell you honestly where it fits for you.

It depends on what you're dealing with and how long you've had it. For many concerns we suggest trying 4 to 6 sessions, then reviewing together whether it's helping. We won't push a long package before you know it suits you.

Some people feel more relaxed after the first session; other concerns take several sessions. Everyone responds differently, so we can't promise a particular result.

Many women come to us for period pain. Research is mixed, so results vary. If your pain is new, getting worse, or comes with very heavy bleeding, please see a doctor to rule out conditions like endometriosis or fibroids.

Treatments available include acupuncture, moxibustion and personalised herbal tea, with advice on food, sleep and daily routine. After a consultation and pulse check, Jelly suggests what may suit you. Everyone's body is different, so we don't promise any particular outcome.

Women commonly come to us for sleep, mood and general discomfort around menopause. Responses vary. Any bleeding after menopause needs a doctor first.

Yes. Jelly (Koh Jie Li) is registered with the Malaysian T&CM Council, certificate number PTC-PPPB2026/33662. You can check it on the Ministry of Health's online register.

Most people feel a quick tap as the needle goes in, then a dull ache, warmth or heaviness. The needles are much finer than injection needles. Tell us any time something feels too strong and we'll adjust.

When done by a trained, registered practitioner with sterile single-use needles, serious problems are rare. A small bruise, a drop of blood or feeling tired afterwards can happen.

Both usually leave red or purple marks that fade in 3 to 10 days, and you may feel a little sore. Tell us first if you bruise easily, take blood thinners, or have a skin condition in the area.

Often yes, but some herbs interact with medicines, especially blood thinners and hormone or fertility treatments. Bring a list of everything you take. Never stop a prescribed medicine without talking to your doctor.

Some treatments can be used in pregnancy with care, and some points and herbs are avoided, especially before 37 weeks. Tell us you're pregnant when booking. If you have bleeding, pain or reduced baby movements, contact your doctor first.

Not every herb is suitable while breastfeeding. We check each formula first, and we'll tell you if we'd rather avoid herbs.

Gentle care and advice can start early, but treatment near the wound waits until your doctor confirms it has healed. Fever, heavy bleeding or a red, painful wound need a doctor first.

See a doctor first for sudden or severe pain, bleeding during pregnancy or after menopause, fever, unexplained weight loss, blood in your stool, weakness or numbness, or thoughts of self-harm. TCM is not emergency care.

Usually yes. Some treatments, such as strong cupping on the lower back or abdomen, may be adjusted during a heavy flow. Just let us know on the day.

We start with a consultation about your health, medicines and symptoms, and look at your tongue and pulse. We explain what we suggest and confirm the price before starting. A first visit usually takes around 60 minutes.

A quiet space about the size of a single bed, loose clothing, and a light meal 1 to 2 hours before. We bring everything else, including a portable treatment table if needed.

Only the area being treated needs to be uncovered, and we keep you covered with towels otherwise. Wearing loose clothing helps.

Yes, a family member or friend is welcome to stay. If you'd prefer privacy, that's fine too.

Needles are sterile, single-use and go into a sharps container that leaves with us. Cups and tools are cleaned and disinfected between clients.

Yes. Your notes are used only for your care and aren't shared without your consent, except where the law requires.

That's common. We can start with cupping, gua sha or moxibustion, which don't use needles, or use just a few fine needles so you can see how it feels.

Kuala Lumpur and Selangor. Enter your postcode in the travel fee checker to see your fee.

Yes. Tell us their situation, including mobility, conditions and medicines, when you get in touch. Family members booked in the same visit share the travel fee.

Consultation is RM50 for a first visit and RM20 for follow-ups. Treatments range from RM30 to RM268 depending on what you need, plus a per-visit travel fee. We always confirm the price before starting.

It depends on your postcode and time. Many areas are free. Weekday mornings (7:30–10:00 AM) and evenings (4:30–8:00 PM) add a RM20 peak-traffic fee. Check yours in the travel fee checker.

No. It's per visit, so family members booked in the same visit share it.

You pay the travel fee when you book, to secure the slot. Treatment is paid at the end of the visit. Ask us if you need a receipt for insurance or claims.

Some insurance and employer panels cover TCM or acupuncture, and many don't. Check with your insurer; we can give you an itemised receipt.

Yes. Please message us on WhatsApp as early as you can and we'll find another slot.